We’re sorry if we haven’t got things right. We always aim to provide excellent service, but sometimes we do make mistakes. If something has gone wrong, please let us know. It gives us the opportunity to put things right and helps us prevent it from happening again.
The first thing you need to do is tell us.
You can do this by:
- Calling us on 0371 472 2032.
Phone lines are open between 9am and 5pm Monday to Friday, excluding bank holidays. - Completing our online complaint form on our Self-Serve portal.
- Writing to us at:
CHL Mortgages
PO Box 146
SKIPTON
BD23 9GN
What we need from you:
- Your name and address
- A phone number we can contact you on
- Your account number
- A description of your complaint and how it’s affected you
For details on our complaints process view our complaints procedure.