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Home » Customers » Contact us

Contact us

Before you get in touch, you may find the answer quicker using our searchable FAQs

Our FAQs

Need help? The fastest way to get support is through our self-service portal, where you can quickly find answers or manage your request without waiting. If you still need assistance, you’ll be able to contact us directly from there.


Contacting us

The contact details shown below are for existing customers only. We’re unable to help with queries relating to an application in progress. If you have a query about an application, you should speak with your mortgage intermediary.


Call us

0371 472 2032
Lines are open between 9am and 5pm Monday to Friday, excluding bank holidays.

Alternatively you can write to us at:
CHL Mortgages
PO Box 146
SKIPTON
BD23 9GN


Contact us

Customer Services
0371 472 2032

CHL Mortgages, PO Box 146,
SKIPTON, BD23 9GN

Log in to the Self-Serve portal to send us a secure message.

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CHL Mortgages is used under licence by CHL Mortgages for Intermediaries Limited. Registered office: Admiral House, Harlington Way, Fleet, Hampshire, United Kingdom, GU51 4YA (Company No 12954007). Authorised and regulated by the Financial Conduct Authority for Residential Mortgage Business. Firm ref no. 307798. Copyright CHL Mortgages © 2025.

Your property may be repossessed if you do not keep up repayments on your mortgage.