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Support

Home » Customers » Support

Need some extra support?

If you’re worried about your mortgage or loan, please speak with us. Our team is here to offer you all the support you need.

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Support with financial difficulties

If you’re worried about keeping up with your mortgage or loan payments, we’re here to help. We’ll work with you to explore your options and find a way forward that suits your situation.

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Bereavement help and support

Losing a loved one is never easy. We’re here to offer compassionate support and help you manage any mortgage or loan related matters during this difficult time.

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Customer Services
0371 472 2032

CHL Mortgages, PO Box 146,
SKIPTON, BD23 9GN

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CHL Mortgages is used under licence by CHL Mortgages for Intermediaries Limited and sub-licenced to Chetwood Financial Limited (company number 09964966). Chetwood Financial Limited is a company registered in England and Wales. Registered office: Ellice Way, Wrexham Technology Park, Wrexham, LL13 7YT. Chetwood Financial Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 740551. Buy to let mortgages for business purposes are not regulated by the Financial Conduct Authority and you will not have any of the protections that the Financial Conduct Authority offers in respect of regulated mortgage contracts or consumer buy to let mortgages. If you wish, you may check the Financial Services Register on the Financial Conduct Authority’s website http://www.fca.org.uk/firms/systems-reporting/register or by contacting the Financial Conduct Authority on 0800 111 6768. We’re also registered with the Information Commissioner’s Office under registration ZA218401 and we’re a member of CIFAS, the UK’s leading fraud prevention service. Copyright CHL Mortgages © 2026.

Your property may be repossessed if you do not keep up repayments on your mortgage.