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Home » Customers » Using our online Self-Serve portal

Using our online Self-Serve portal

Our secure Self-Serve portal allows you to view and manage your mortgage account online 24 hours a day, 7 days a week.

To use Self-Serve, you’ll need to follow a simple online registration process. Once registered, you can log in securely and access your account at any time.

Register
Log in

You can use Self-Serve to:

  • Make payments quickly and securely
  • Check your current balance and monthly payment details
  • Check any arrears balance you may have
  • Change your contact details
  • Request account information from us, such as a redemption statement

Contact us

Customer Services
0371 472 2032

CHL Mortgages, PO Box 146,
SKIPTON, BD23 9GN

Log in to the Self-Serve portal to send us a secure message.

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CHL Mortgages is used under licence by CHL Mortgages for Intermediaries Limited. Registered office: Admiral House, Harlington Way, Fleet, Hampshire, United Kingdom, GU51 4YA (Company No 12954007). Authorised and regulated by the Financial Conduct Authority for Residential Mortgage Business. Firm ref no. 307798. Copyright CHL Mortgages © 2025.

Your property may be repossessed if you do not keep up repayments on your mortgage.