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The customer Self-Serve portal will be unavailable from approximately 9pm on Friday 13th March until Sunday 15th March. We apologise for any inconvenience.

The customer Self-Serve portal will be unavailable from approximately 9pm on Friday 13th March until Sunday 15th March. We apologise for any inconvenience.


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Documents

Home » Customers » Documents

Useful documents

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Privacy policy (PDF)

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Help with financial abuse (PDF)

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Complaints procedure (PDF)


Buy to let mortgage documents

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Mortgage terms and conditions (PDF)

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Mortgage terms and conditions (PDF)

(Effective from 19th December 2025)

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Tariff of mortgage charges (PDF)

Need help? The fastest way to get support is through our self-service portal, where you can quickly find answers or manage your request without waiting. If you still need assistance, you’ll be able to contact us directly from there.


Bridging finance documents

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Terms and conditions (PDF)

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Tariff of mortgage charges (PDF)

Contact us

Customer Services
0371 472 2032

CHL Mortgages, PO Box 146,
SKIPTON, BD23 9GN

Log in to the Self-Serve portal to send us a secure message.

Useful info

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  • Documents
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Legals

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CHL Mortgages is used under licence by CHL Mortgages for Intermediaries Limited.
Registered office: Chetwood Bank, Ellice Way, Wrexham Technology Park, Wrexham LL13 7YT (Company No 12954007). Buy to let and bridging mortgages for business purposes are not regulated by the Financial Conduct Authority and you will not have any of the protections that the Financial Conduct Authority offers in respect of regulated mortgage contracts or consumer buy to let mortgages. If you wish, you may check the Financial Services Register on the Financial Conduct Authority’s website http://www.fca.org.uk/firms/systems-reporting/register or by contacting the Financial Conduct Authority on 0800 111 6768. Copyright CHL Mortgages © 2026.

Your property may be repossessed if you do not keep up repayments on your mortgage.