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The customer Self-Serve portal will be unavailable from approximately 9pm on Friday 13th March until Sunday 15th March. We apologise for any inconvenience.

The customer Self-Serve portal will be unavailable from approximately 9pm on Friday 13th March until Sunday 15th March. We apologise for any inconvenience.


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Home » Customers » Using our online Self-Serve portal

Using our online Self-Serve portal

Our secure Self-Serve portal allows buy to let customers to view and manage their mortgage account online 24 hours a day, 7 days a week.

To use Self-Serve, you’ll need to follow a simple online registration process. Once registered, you can log in securely and access your account at any time.

Register
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If you’re a buy to let customer, you can use Self-Serve to:

  • Make payments quickly and securely
  • Check your current balance and monthly payment details
  • Check any arrears balance you may have
  • Change your contact details
  • Request account information from us, such as a redemption statement

Our Self-Serve portal is not available to bridging finance customers.


Contact us

Customer Services
0371 472 2032

CHL Mortgages, PO Box 146,
SKIPTON, BD23 9GN

Log in to the Self-Serve portal to send us a secure message.

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CHL Mortgages is used under licence by CHL Mortgages for Intermediaries Limited.
Registered office: Chetwood Bank, Ellice Way, Wrexham Technology Park, Wrexham LL13 7YT (Company No 12954007). Buy to let and bridging mortgages for business purposes are not regulated by the Financial Conduct Authority and you will not have any of the protections that the Financial Conduct Authority offers in respect of regulated mortgage contracts or consumer buy to let mortgages. If you wish, you may check the Financial Services Register on the Financial Conduct Authority’s website http://www.fca.org.uk/firms/systems-reporting/register or by contacting the Financial Conduct Authority on 0800 111 6768. Copyright CHL Mortgages © 2026.

Your property may be repossessed if you do not keep up repayments on your mortgage.