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The customer Self-Serve portal will be unavailable from approximately 9pm on Friday 13th March until Sunday 15th March. We apologise for any inconvenience.

The customer Self-Serve portal will be unavailable from approximately 9pm on Friday 13th March until Sunday 15th March. We apologise for any inconvenience.


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Support

Home » Customers » Support

Need some extra support?

If you’re worried about your mortgage or loan, please speak with us. Our team is here to offer you all the support you need.

Get in touch

Support with financial difficulties

If you’re worried about keeping up with your mortgage or loan payments, we’re here to help. We’ll work with you to explore your options and find a way forward that suits your situation.

Find out more

Bereavement help and support

Losing a loved one is never easy. We’re here to offer compassionate support and help you manage any mortgage or loan related matters during this difficult time.

Find out more

Can’t find what you’re looking for?

Enter a question below to search our list of Frequently Asked Questions…

Contact us

Customer Services
0371 472 2032

CHL Mortgages, PO Box 146,
SKIPTON, BD23 9GN

Log in to the Self-Serve portal to send us a secure message.

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CHL Mortgages is used under licence by CHL Mortgages for Intermediaries Limited.
Registered office: Chetwood Bank, Ellice Way, Wrexham Technology Park, Wrexham LL13 7YT (Company No 12954007). Buy to let and bridging mortgages for business purposes are not regulated by the Financial Conduct Authority and you will not have any of the protections that the Financial Conduct Authority offers in respect of regulated mortgage contracts or consumer buy to let mortgages. If you wish, you may check the Financial Services Register on the Financial Conduct Authority’s website http://www.fca.org.uk/firms/systems-reporting/register or by contacting the Financial Conduct Authority on 0800 111 6768. Copyright CHL Mortgages © 2026.

Your property may be repossessed if you do not keep up repayments on your mortgage.