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Home » FAQs » Paying off your mortgage » I haven’t received my redemption statement

I haven’t received my redemption statement

posted on June 18, 2025

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I haven’t received my redemption statement

Category: Paying off your mortgage

If your statement has not arrived within 10 working days, please log in to our Self-Serve portal and send us a secure message and we’ll look into this for you.

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CHL Mortgages is used under licence by CHL Mortgages for Intermediaries Limited. Registered office: Admiral House, Harlington Way, Fleet, Hampshire, United Kingdom, GU51 4YA (Company No 12954007). Authorised and regulated by the Financial Conduct Authority for Residential Mortgage Business. Firm ref no. 307798. Copyright CHL Mortgages © 2025.

Your property may be repossessed if you do not keep up repayments on your mortgage.