We’ll be carrying out essential system maintenance from the evening of Friday 3 July and throughout Saturday 4 July and Sunday 5 July. During this time, all our phone lines (including our automated payment service) will be closed, and our online Self-Serve system will also be unavailable. We apologise for any inconvenience.

We’ll be carrying out essential system maintenance from the evening of Friday 3 July and throughout Saturday 4 July and Sunday 5 July. During this time, all our phone lines (including our automated payment service) will be closed, and our online Self-Serve system will also be unavailable. We apologise for any inconvenience.

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Home » FAQs » Using Self-Serve » What do I do if I receive an unexpected one-time password (OTP)?

What do I do if I receive an unexpected one-time password (OTP)?

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What do I do if I receive an unexpected one-time password (OTP)?

Category: Using Self-Serve

If you receive an OTP when you’ve not requested one it’s likely to be fraud. Do not share it with anyone on the phone, in person or online and call us immediately on 0371 472 2032.