Yes, once you’ve logged in to our Self-Serve portal you can choose the option I do not want to use multi factor authentication. Once the multi factor authentication feature is switched off, you’ll no …
Using Self-Serve
I no longer have a UK mobile phone number, how do I access my account?
If you now have a non-UK mobile number please call us on 0371 472 2032 and we’ll give you a one-time password (OTP) code to help you sign in. Once signed in, you can switch off the Multi Factor …
I need a one-time password (OTP) as I have a new mobile number
If you no longer have access to the UK mobile number you registered with, or you now have a non-UK mobile number, please call us on 0371 472 2032 and we’ll provide you with the OTP code to get you …
What do I do if I receive an unexpected one-time password (OTP)?
If you receive an OTP when you’ve not requested one it’s likely to be fraud. Do not share it with anyone on the phone, in person or online and call us immediately on 0371 472 2032. …
Do I have to use a one-time password (OTP)?
We use OTP to add an additional layer of security to protect your account. We recommend you use this option to improve your online security but recognise this may not be possible where you don’t have …
What is a one-time password (OTP) service?
An OTP provides an extra layer of security in addition to your password to protect your account from online fraud. If you’ve set up this service, you’ll be asked to enter an OTP to confirm your login …