Support with financial difficulties
If you’re worried about making your monthly payments or are already struggling, please call us on 0371 472 2032 and we’ll try to help. Simply talking to us won’t affect your credit file and the sooner you get in touch the better, as there are often more ways we can help.
You can also visit our support with financial difficulties page for details of independent organisations offering advice and support.
Your account may be showing as in arrears because your monthly payment date for this month has already passed, and we have not yet received your payment, or you have not made all the payments required.
If you’ve made a recent payment, this will be added to your online account, usually within 24 hours.
Any payments made after 8:30pm may not be shown on your online account for 48 hours.
For any questions you may have, you can log in to our Self-Serve portal and send us a secure message.
Outstanding arrears have the potential to affect your credit rating and could incur fees or charges which will be added to your account balance.
If you’re worried about making your monthly payments or are already struggling, please call us and we’ll try to help. Simply talking to us won’t affect your credit file and the sooner you get in touch the better, as there are often more ways we can help.
You can also visit our support with financial difficulties page for details of independent organisations offering advice and support.
Outstanding arrears have the potential to affect your credit rating and could incur fees or charges which will be added to your account balance. You’ll also incur additional interest as explained in your mortgage terms and conditions.
If you’re worried about making your monthly payments or are already struggling, please call us on 0371 472 2032 and we’ll try to help. Simply talking to us won’t affect your credit file and the sooner you get in touch the better, as there are often more ways we can help.
You can also visit our support with financial difficulties page for details of independent organisations offering advice and support. Or if you wish to obtain a breakdown of any fees or charges associated with your account or have any other question in relation to your payments, you can log in to our Self-Serve portal and send us a secure message.