Can I change the bank account my Direct Debit comes out of?

Yes. You can log in to our Self-Serve portal and download a new Direct Debit form. Complete the form with your new bank details and return it to us using the address on the form.

Alternatively, call us on 0371 472 2032 and we can amend this over the phone. We’ll need your new bank details and the authority to set up payments from your account.

Please allow at least 10 working days for your Direct Debit to be set up. If your monthly due date has passed or there are less than 10 working days left in the month, your Direct Debit will be set up for the following month and you will need to arrange to pay another way for the current month.