Yes. You can cancel your Direct Debit at any time by calling us on 0371 472 2032. Please allow up to five working days for your Direct Debit to cancel. You can also cancel your Direct Debit with your …
Making payments
Can I change the day my Direct Debit payment is made?
Yes. Call us on 0371 472 2032 and we’ll guide you through the process. …
Can I change the bank account my Direct Debit comes out of?
Yes. You can log in to our Self-Serve portal and download a new Direct Debit form. Complete the form with your new bank details and return it to us using the address on the form. Alternatively, …
I have more than one sub-account, can I make a payment to only some of these online?
When making the payment, you can log in to our Self-Serve portal and send us a secure message and we can apply your payment to a different sub-account and reply to your request online. You can also …
I’m in arrears, can I make a payment online?
Yes, any payments made towards your temporary payment plan or arrears will be accepted. …
Can I make more than one payment?
By selecting ‘Other amount’ in the Make a Payment screen, you can choose the payments you want to make. There’s no limit to the number of individual payments you make, however there is a maximum …