If you’re impacted by a change in interest rate, we’ll write to you to advise if your rate is changing, confirming your new rate and monthly payment amount.
You don’t need to do anything until you receive our letter.
If your interest rate and monthly payment are due to change at the start of the next month, you’ll find details of your new rate, payment amount and the date when this will apply in Self-Serve.
This information will be available in the Account Summary screen after we’ve processed the rate change on your account. We’ll do this as soon as possible, although it can sometimes take several days.
If you call us, we won’t be able to confirm your new rate and payment until it’s also showing in Self-Serve. So, if it’s not there, please check back later.