We’re unable to send any documents to you digitally, including by email. All copy documents will be sent by post and should arrive within 10 working days. If you’ve not received your documents in …
Interest rates
Can I request replacement statements for another year?
Yes, if you need statements for a different year, you can request these by logging in to our Self-Serve portal and sending us a secure message. …
Can I request an interest statement online?
Yes, you can request an interest statement for the tax year by logging in to our Self-Serve portal and sending us a secure message. …
What is a repayment mortgage?
A repayment (capital and interest) mortgage is where your monthly payments cover the interest charged each month and pays off some of the balance you owe. This means that providing you make your …
What is an interest only mortgage?
An interest only mortgage is where your monthly payments only cover the interest charged on the balance you owe. Your payments don’t reduce the total amount you owe over time, so when your mortgage …
How am I impacted if the interest rate changes?
If you’re impacted by a change in interest rate, we’ll write to you to advise if your rate is changing, confirming your new rate and monthly payment amount. You don’t need to do anything until you …