How do I tell you if I’ve changed my correspondence address?

If you need to let us know you’ve moved, please call us on 0371 472 2032 to let us know your new address.

We’ll need to speak to each person whose address needs updating and we’ll send out a letter confirming once the change has been made.

Lines are open between 9am and 5pm Monday to Friday, excluding bank holidays.

We’ll check your new address against Equifax records. If they don’t match, we may need documents from you. We’ll talk to you about this.