If you need to let us know you’ve moved, please call us on 0371 472 2032 to let us know your new address. We’ll need to speak to each person whose address needs updating and we’ll send out a letter …
Changing your details
How do I tell you if I’ve changed my name?
To change your name we’ll need a copy of both your old and new signature. We’ll also need one of the following documents: We can accept copies of original documents provided they’ve been …
Will I be charged a fee for requesting changes to my contact details?
No, there’s no fee for requesting changes to your contact details. …
I’m not receiving any post and my address is correct, what should I do?
If your address is correct and you’re not receiving any mail from us, log in to our Self-Serve portal and send us a secure message to investigate this for you. We’ll aim to reply to you within 2 …
How will I know my address has been changed?
We’ll write to both your old and new address to confirm when the change has been made to your account, usually within 10 working days. If you request any copy documents or we write to you before …
I recently changed my address, will my post come to the correct address?
We’ll post any correspondence to the address noted on your account at the time you make a request. This can take up to 10 working days to arrive. If you’ve recently asked us to change your …