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The customer Self-Serve portal will be unavailable from approximately 9pm on Friday 13th March until Sunday 15th March. We apologise for any inconvenience.


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Home » FAQs » Changing your details » How do I tell you if I’ve changed my name?

How do I tell you if I’ve changed my name?

posted on June 20, 2025

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How do I tell you if I’ve changed my name?

Category: Changing your details

To change your name we’ll need a copy of both your old and new signature.

We’ll also need one of the following documents:

  • Marriage certificate
  • Decree absolute
  • Birth certificate
  • Change of name deed/Deed Poll (known as Statutory Declaration in Scotland)
  • Civil partnership certificate

We can accept copies of original documents provided they’ve been certified by a professional body, such as a:

  • Solicitor or notary
  • Chartered Accountant
  • Bank or Building Society official
  • Councillor
  • Minister of religion
  • Teacher or lecturer

The documents must:

  • Say ‘certified to be a true copy of the original seen by me’ in writing
  • Be signed and dated
  • Have the name printed under the signature
  • Include occupation, address and telephone number

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Customer Services
0371 472 2032

CHL Mortgages, PO Box 146,
SKIPTON, BD23 9GN

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CHL Mortgages is used under licence by CHL Mortgages for Intermediaries Limited.
Registered office: Chetwood Bank, Ellice Way, Wrexham Technology Park, Wrexham LL13 7YT (Company No 12954007). Buy to let and bridging mortgages for business purposes are not regulated by the Financial Conduct Authority and you will not have any of the protections that the Financial Conduct Authority offers in respect of regulated mortgage contracts or consumer buy to let mortgages. If you wish, you may check the Financial Services Register on the Financial Conduct Authority’s website http://www.fca.org.uk/firms/systems-reporting/register or by contacting the Financial Conduct Authority on 0800 111 6768. Copyright CHL Mortgages © 2026.

Your property may be repossessed if you do not keep up repayments on your mortgage.