How will I know my address has been changed?

We’ll write to both your old and new address to confirm when the change has been made to your account, usually within 10 working days.

If you request any copy documents or we write to you before the change has been made, those documents may be sent to your old address.

If you’ve not received confirmation of the address change within 10 working days, please log in to our Self-Serve portal and send us a secure message to investigate any reasons for the delay.