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The customer Self-Serve portal will be unavailable from approximately 9pm on Friday 13th March until Sunday 15th March. We apologise for any inconvenience.

The customer Self-Serve portal will be unavailable from approximately 9pm on Friday 13th March until Sunday 15th March. We apologise for any inconvenience.


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Home » FAQs » Making payments » I made a payment online today, how do I know you received it?

I made a payment online today, how do I know you received it?

posted on June 18, 2025

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I made a payment online today, how do I know you received it?

Category: Making payments

Whenever you make a payment online, you’ll see an immediate on-screen notification to confirm we’ve successfully taken your payment.

If you opt-in, we can send you a text message notification to a UK mobile number at the time you make an online payment. We’ll confirm in that message when your payment has been processed.

You can also view your last three payments in the Account Summary screen. Any recent payments will be added to your online account, usually within 24 hours. 

If you made your payment after 8:30pm, it may not be shown on your online account for 48 hours.

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0371 472 2032

CHL Mortgages, PO Box 146,
SKIPTON, BD23 9GN

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CHL Mortgages is used under licence by CHL Mortgages for Intermediaries Limited.
Registered office: Chetwood Bank, Ellice Way, Wrexham Technology Park, Wrexham LL13 7YT (Company No 12954007). Buy to let and bridging mortgages for business purposes are not regulated by the Financial Conduct Authority and you will not have any of the protections that the Financial Conduct Authority offers in respect of regulated mortgage contracts or consumer buy to let mortgages. If you wish, you may check the Financial Services Register on the Financial Conduct Authority’s website http://www.fca.org.uk/firms/systems-reporting/register or by contacting the Financial Conduct Authority on 0800 111 6768. Copyright CHL Mortgages © 2026.

Your property may be repossessed if you do not keep up repayments on your mortgage.