The customer Self-Serve portal will be unavailable from approximately 9pm on Friday 13th March until Sunday 15th March. We apologise for any inconvenience.

The customer Self-Serve portal will be unavailable from approximately 9pm on Friday 13th March until Sunday 15th March. We apologise for any inconvenience.

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Home » FAQs » Using Self-Serve » I need a one-time password (OTP) as I have a new mobile number

I need a one-time password (OTP) as I have a new mobile number

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I need a one-time password (OTP) as I have a new mobile number

Category: Using Self-Serve

If you no longer have access to the UK mobile number you registered with, or you now have a non-UK mobile number, please call us on 0371 472 2032 and we’ll provide you with the OTP code to get you signed in.

Once you have access to your online account, you can make a change to the UK mobile phone number registered.