The customer Self-Serve portal will be unavailable from approximately 9pm on Friday 13th March until Sunday 15th March. We apologise for any inconvenience.

The customer Self-Serve portal will be unavailable from approximately 9pm on Friday 13th March until Sunday 15th March. We apologise for any inconvenience.

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Home » FAQs » Making payments » My Direct Debit has rejected, can I make an online payment?

My Direct Debit has rejected, can I make an online payment?

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My Direct Debit has rejected, can I make an online payment?

Category: Making payments

You can log in to our Self-Serve portal and make a payment online but there is a risk that your Direct Debit payment will also still be collected. To avoid this, please call us on 0371 472 2032 to speak with one of our advisers who’ll be able to confirm the best approach to avoid a duplicate payment.