The customer Self-Serve portal will be unavailable from approximately 9pm on Friday 13th March until Sunday 15th March. We apologise for any inconvenience.

The customer Self-Serve portal will be unavailable from approximately 9pm on Friday 13th March until Sunday 15th March. We apologise for any inconvenience.

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Home » FAQs » Using Self-Serve » What do I do if I receive an unexpected one-time password (OTP)?

What do I do if I receive an unexpected one-time password (OTP)?

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What do I do if I receive an unexpected one-time password (OTP)?

Category: Using Self-Serve

If you receive an OTP when you’ve not requested one it’s likely to be fraud. Do not share it with anyone on the phone, in person or online and call us immediately on 0371 472 2032.