• Skip to main content
  • Skip to header right navigation
  • Skip to site footer

chli customers

  • Support
  • Documents
  • Contact us
  • Log in
Home » FAQs » Using Self-Serve » What do I do if I receive an unexpected one-time password (OTP)?

What do I do if I receive an unexpected one-time password (OTP)?

posted on June 17, 2025

B

What do I do if I receive an unexpected one-time password (OTP)?

Category: Using Self-Serve

If you receive an OTP when you’ve not requested one it’s likely to be fraud. Do not share it with anyone on the phone, in person or online and call us immediately on 0371 472 2032.

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Contact us

Customer Services
0371 472 2032

CHL Mortgages, PO Box 146,
SKIPTON, BD23 9GN

Log in to the Self-Serve portal to send us a secure message.

Useful info

  • About Self-Serve
  • Documents
  • Support
  • FAQs
  • Complaints

Legals

  • Privacy policy
  • Cookie policy
  • Terms of use

CHL Mortgages is used under licence by CHL Mortgages for Intermediaries Limited. Registered office: Admiral House, Harlington Way, Fleet, Hampshire, United Kingdom, GU51 4YA (Company No 12954007). Authorised and regulated by the Financial Conduct Authority for Residential Mortgage Business. Firm ref no. 307798. Copyright CHL Mortgages © 2025.

Your property may be repossessed if you do not keep up repayments on your mortgage.