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The customer Self-Serve portal will be unavailable from approximately 9pm on Friday 13th March until Sunday 15th March. We apologise for any inconvenience.


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Home » FAQs » Using Self-Serve » What if I have more than one account?

What if I have more than one account?

posted on June 17, 2025

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What if I have more than one account?

Category: Using Self-Serve

Once registered you can add up to 20 accounts using the ‘Add Account’ feature.

You can transfer your previously registered accounts to one username by signing in with the username you’d like to transfer to and then follow the ‘Add Account’ instructions. Once transferred, you’ll no longer be able to use your original username to access the transferred account.

The maximum number of accounts you can have on a single username is 20. You’ll need to set up a separate username and password for your remaining accounts if you have more than 20 accounts.

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0371 472 2032

CHL Mortgages, PO Box 146,
SKIPTON, BD23 9GN

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CHL Mortgages is used under licence by CHL Mortgages for Intermediaries Limited.
Registered office: Chetwood Bank, Ellice Way, Wrexham Technology Park, Wrexham LL13 7YT (Company No 12954007). Buy to let and bridging mortgages for business purposes are not regulated by the Financial Conduct Authority and you will not have any of the protections that the Financial Conduct Authority offers in respect of regulated mortgage contracts or consumer buy to let mortgages. If you wish, you may check the Financial Services Register on the Financial Conduct Authority’s website http://www.fca.org.uk/firms/systems-reporting/register or by contacting the Financial Conduct Authority on 0800 111 6768. Copyright CHL Mortgages © 2026.

Your property may be repossessed if you do not keep up repayments on your mortgage.