Why am I showing as being in arrears?

Your account may be showing as in arrears because your monthly payment date for this month has already passed, and we have not yet received your payment, or you have not made all the payments required.

If you’ve made a recent payment, this will be added to your online account, usually within 24 hours.

Any payments made after 8:30pm may not be shown on your online account for 48 hours.

For any questions you may have, you can log in to our Self-Serve portal and send us a secure message.