• Skip to main content
  • Skip to header right navigation
  • Skip to site footer
chli customers

chli customers

  • Support
  • Documents
  • Contact us
  • Log in

Support with financial difficulties

What impact do arrears have on my account?

posted on June 18, 2025

Outstanding arrears have the potential to affect your credit rating and could incur fees or charges which will be added to your account balance. If you’re worried about making your monthly payments …

Why am I showing as being in arrears?

posted on June 18, 2025

Your account may be showing as in arrears because your monthly payment date for this month has already passed, and we have not yet received your payment, or you have not made all the payments …

Struggling to make your monthly payments?

posted on June 18, 2025

If you’re worried about making your monthly payments or are already struggling, please call us on 0371 472 2032 and we’ll try to help. Simply talking to us won’t affect your credit file and the sooner …

Contact us

Customer Services
0371 472 2032

CHL Mortgages, PO Box 146,
SKIPTON, BD23 9GN

Log in to the Self-Serve portal to send us a secure message.

Useful info

  • About Self-Serve
  • Documents
  • Support
  • FAQs
  • Complaints

Legals

  • Privacy policy
  • Cookie policy
  • Terms of use

CHL Mortgages is used under licence by CHL Mortgages for Intermediaries Limited. Registered office: Admiral House, Harlington Way, Fleet, Hampshire, United Kingdom, GU51 4YA (Company No 12954007). Authorised and regulated by the Financial Conduct Authority for Residential Mortgage Business. Firm ref no. 307798. Copyright CHL Mortgages © 2025.

Your property may be repossessed if you do not keep up repayments on your mortgage.