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Using Self-Serve

I can’t remember my account number or last payment amount, can I still register?

posted on June 17, 2025

You can find your account number on any recent document we’ve sent you, including your latest mortgage statement. Your last payment amount will be shown on your bank statement. If you still can’t …

Why do I have to register?

posted on June 17, 2025

To ensure your account details are secure we need you to register so we can confirm your identity. This ensures that only you, the account holder, can access your online account information. …

What is registration?

posted on June 17, 2025

Registration enables you to use the online self-service facility securely. With Self-Serve, you can find key information about your account and carry out many tasks online, without having to call …

Who can use the online Self-Serve facility?

posted on June 17, 2025

Only customers named on the account can log in or register. This means that whilst most customers can use Self-Serve, there are some restrictions. Self-Serve is not available for: …

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Customer Services
0371 472 2032

CHL Mortgages, PO Box 146,
SKIPTON, BD23 9GN

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CHL Mortgages is used under licence by CHL Mortgages for Intermediaries Limited.
Registered office: Chetwood Bank, Ellice Way, Wrexham Technology Park, Wrexham LL13 7YT (Company No 12954007). Buy to let and bridging mortgages for business purposes are not regulated by the Financial Conduct Authority and you will not have any of the protections that the Financial Conduct Authority offers in respect of regulated mortgage contracts or consumer buy to let mortgages. If you wish, you may check the Financial Services Register on the Financial Conduct Authority’s website http://www.fca.org.uk/firms/systems-reporting/register or by contacting the Financial Conduct Authority on 0800 111 6768. Copyright CHL Mortgages © 2026.

Your property may be repossessed if you do not keep up repayments on your mortgage.