If you make your monthly payments by Direct Debit or Standing Order, we recommend you don’t cancel your payment instructions until you receive confirmation your account has been closed. The redemption …
Paying off your mortgage
What should I do if I can’t use self-service to request a redemption statement?
The quickest way to request a redemption statement is by sending us a secure message via our self-serve portal or by calling us. All redemption statements are sent by post and may take up to 10 …
What evidence do I need to send you when repaying my own mortgage?
When you’re ready to redeem your mortgage or settle your loan, a redemption payment can only be made by online bank transfer or cheque. It cannot be made over the telephone or through …
I want to change my redemption date, do I need a new statement?
If your redemption statement includes a daily interest amount, you can use that figure to adjust the total amount required if you’re going to make your redemption payment slightly before or after the …
How will I receive the redemption statement?
Redemption statements can only be sent by post. Please allow up to 10 working days for this to arrive. …
I haven’t received my redemption statement
If your statement has not arrived within 10 working days, please log in to our Self-Serve portal and send us a secure message and we’ll look into this for you. …