When making the payment, you can log in to our Self-Serve portal and send us a secure message and we can apply your payment to a different sub-account and reply to your request online. You can also …

Yes, any payments made towards your temporary payment plan or arrears will be accepted. …

By selecting ‘Other amount’ in the Make a Payment screen, you can choose the payments you want to make. There’s no limit to the number of individual payments you make, however there is a maximum …

Whenever you make a payment online, you’ll see an immediate on-screen notification to confirm we’ve successfully taken your payment. If you opt-in, we can send you a text message notification to a …

Your card details will not be stored on file. You'll need to re-enter your card details for any future payments. …

You can log in to our Self-Serve portal and make a payment online but there is a risk that your Direct Debit payment will also still be collected. To avoid this, please call us on 0371 472 2032 to …