We can only accept online debit card payments if the cardholder name matches with the name of the person currently logged in to the account. We’re unable to accept online card payments from any …
Should I cancel my Direct Debit when repaying my account in full?
If you make your monthly payments by Direct Debit or Standing Order, we recommend you don’t cancel your payment instructions until you receive confirmation your account has been closed. The redemption …
What should I do if I can’t use self-service to request a redemption statement?
The quickest way to request a redemption statement is by sending us a secure message via our self-serve portal or by calling us. All redemption statements are sent by post and may take up to 10 …
What evidence do I need to send you when repaying my own mortgage?
When you’re ready to redeem your mortgage or settle your loan, a redemption payment can only be made by online bank transfer or cheque. It cannot be made over the telephone or through …
I want to change my redemption date, do I need a new statement?
If your redemption statement includes a daily interest amount, you can use that figure to adjust the total amount required if you’re going to make your redemption payment slightly before or after the …
How will I receive the redemption statement?
Redemption statements can only be sent by post. Please allow up to 10 working days for this to arrive. …