Yes. You can cancel your Direct Debit at any time by calling us on 0371 472 2032. Please allow up to five working days for your Direct Debit to cancel. You can also cancel your Direct Debit with your …
Can I change the day my Direct Debit payment is made?
Yes. Call us on 0371 472 2032 and we’ll guide you through the process. …
Can I change the bank account my Direct Debit comes out of?
Yes. You can log in to our Self-Serve portal and download a new Direct Debit form. Complete the form with your new bank details and return it to us using the address on the form. Alternatively, …
How do I tell you if I’ve changed my correspondence address?
If you need to let us know you’ve moved, please call us on 0371 472 2032 to let us know your new address. We’ll need to speak to each person whose address needs updating and we’ll send out a letter …
How do I tell you if I’ve changed my name?
To change your name we’ll need a copy of both your old and new signature. We’ll also need one of the following documents: We can accept copies of original documents provided they’ve been …
How do I make a complaint?
Visit our complaints page for full details of our complaint procedure including how to make a complaint. …