If you no longer have access to the UK mobile number you registered with, or you now have a non-UK mobile number, please call us on 0371 472 2032 and we’ll provide you with the OTP code to get you …
What do I do if I receive an unexpected one-time password (OTP)?
If you receive an OTP when you’ve not requested one it’s likely to be fraud. Do not share it with anyone on the phone, in person or online and call us immediately on 0371 472 2032. …
Do I have to use a one-time password (OTP)?
We use OTP to add an additional layer of security to protect your account. We recommend you use this option to improve your online security but recognise this may not be possible where you don’t have …
What is a one-time password (OTP) service?
An OTP provides an extra layer of security in addition to your password to protect your account from online fraud. If you’ve set up this service, you’ll be asked to enter an OTP to confirm your login …
I don’t want you to contact me using my mobile number, can I remove this from my account?
You’ll have the option to remove or update your mobile number once signed in to the Self-Serve portal. We’ll only use your mobile number if you choose to opt-in to use our text notification …
How long can I stay signed into my account?
We want you to stay secure whilst online with us, therefore we’ll automatically sign you out of your account after 10 minutes of inactivity. …